Feedback & Complaints
Your feedback helps us improve. You can raise a concern or make a complaint without being treated unfairly or losing access to support. Tell us what happened and what outcome you would like.
If someone is in immediate danger or needs urgent medical help, call 000.
How to contact us
Call 0449 972 874, email admin@vibedisabilitysupport.com.au or speak with a staff member. You can ask a friend, family member or advocate to help. Tell us if you need another format, an interpreter or communication support.
Privacy and anonymous complaints
You can complain anonymously, although this may limit our ability to investigate or respond. We handle information sensitively and share it only where needed to address the concern or meet legal obligations.
What happens next
We listen, acknowledge your concern and explain the next steps and expected timeframes. We review the matter fairly, keep you informed and explain the outcome and any actions.
Independent complaints options
You can contact the NDIS Quality and Safeguards Commission directly at any time. Call 1800 035 544 or TTY 133 677, or use the National Relay Service and ask for 1800 035 544. Interpreters can be arranged. You do not have to complain to Vibe first.
In an emergency
If someone is in immediate danger or needs urgent medical help, call 000. This website and our enquiry forms are not emergency services.